Shipping policy

SHIPPING POLICY

Effective Date: August 2026

Zova Golf is operated by Zova Capital LLC.

This Shipping Policy explains our shipping methods, estimated delivery times, tracking procedures, and what to do if there is an issue with your shipment.

Shipping Options & Estimated Delivery Times

We currently offer the following shipping options:

Standard Shipping: Estimated delivery within 3–5 business days
Express Shipping: Estimated delivery within 1–2 business days

Business days are Monday through Friday and do not include weekends or federal holidays.

Shipping estimates are not guarantees. Delivery times may occasionally be affected by carrier delays, severe weather, holidays, high order volume, or other circumstances outside our control.

Order Processing

Orders must be processed before they are transferred to the shipping carrier.

Shipping estimates begin once the order has been processed and accepted by the carrier.

Orders placed on weekends or holidays may begin processing on the next business day.

During periods of unusually high order volume, processing may take longer than usual.

Shipping Rates

Available shipping methods and their applicable costs will be displayed at checkout before you complete your purchase.

Shipping rates may vary depending on the selected shipping method, destination, order value, and other applicable factors.

Order Tracking

Once your order has shipped, tracking information will be provided using the email address or contact information associated with your order.

Tracking information may take some time to update after the carrier receives the package.

If you have not received tracking information or believe there is an issue with your shipment, contact:

bovbiz1@gmail.com

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at bovbiz1@gmail.com.

We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.

Zova Golf is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Delivery Delays

Although we work to have orders delivered within the estimated timeframe, delays may occasionally occur after a package has been transferred to the shipping carrier.

Carrier delays may be caused by:

Severe weather
Holidays
Transportation disruptions
High shipping volume
Incorrect or incomplete addresses
Other events outside our reasonable control

Delivery estimates provided at checkout are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Lost or Missing Packages

If tracking information indicates that your package has not been delivered within the expected timeframe, please contact us at bovbiz1@gmail.com.

We may work with the shipping carrier to investigate the shipment.

If tracking shows that a package has been delivered but you cannot locate it, please check:

Around the delivery location
With household members
With neighbors
With your building's front desk, mailroom, or property management, if applicable

You may also need to contact the shipping carrier directly regarding the delivery.

Damaged Packages

If your order arrives damaged, please contact bovbiz1@gmail.com as soon as possible.

Include:

Your full name
Your order number
A description of the issue
Photos of the damaged product and packaging, when applicable

We will review the situation and determine the appropriate resolution in accordance with our Return & Refund Policy.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, contact bovbiz1@gmail.com with your order number and details regarding the issue.

We will review the order and work to resolve verified fulfillment errors.

Returned-to-Sender Packages

Packages may be returned to us because of:

An incorrect or incomplete address
An unsuccessful delivery attempt
Failure to collect the package
Carrier-related delivery issues

If a package is returned to us, please contact bovbiz1@gmail.com for assistance.

Additional shipping charges may apply if an order must be shipped again because the original shipping information provided by the customer was incorrect or incomplete.

Changes or Cancellations

If you need to change or cancel an order, contact us as soon as possible at bovbiz1@gmail.com.

We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Contact Information

For shipping questions or assistance with an order:

Zova Golf
Operated by Zova Capital LLC
Email: bovbiz1@gmail.com