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ZOVAGOLF

Shipping policy

Shipping Policy

Effective Date: September 2026

Zova Golf is operated by Zova Capital LLC, 48 Covey Road, Burlington, Connecticut 06013, United States.

This Shipping Policy explains our shipping method, estimated delivery times, tracking procedures, and what to do if there is an issue with your shipment.

Shipping Cost

Standard shipping - $8.99

Express shipping - $49.99

Shipping Protection is an optional add-on costing $5.99. It is never added to your cart automatically — you choose whether to add it before completing your purchase.

Estimated Delivery Times

Orders are shipped from our US warehouse and typically arrive within 3 to 4 business days after processing.

Business days are Monday through Friday and do not include weekends or federal holidays.

Shipping estimates are not guarantees. Delivery times may occasionally be affected by carrier delays, severe weather, holidays, high order volume, or other circumstances outside our control.

Order Processing

Orders must be processed before they are transferred to the shipping carrier. Orders are typically dispatched within one business day.

Shipping estimates begin once the order has been processed and accepted by the carrier.

Orders placed on weekends or holidays may begin processing on the next business day. During periods of unusually high order volume, processing may take longer than usual.

Order Tracking

Once your order has shipped, tracking information will be provided using the email address or contact information associated with your order.

Tracking information may take some time to update after the carrier receives the package.

If you have not received tracking information or believe there is an issue with your shipment, contact us using the form at https://shopzova.co/pages/contact.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible using the form at https://shopzova.co/pages/contact.

We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.

Zova Golf is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Delivery Delays

Although we work to have orders delivered within the estimated timeframe, delays may occasionally occur after a package has been transferred to the shipping carrier.

Carrier delays may be caused by:

  • Severe weather
  • Holidays
  • Transportation disruptions
  • High shipping volume
  • Incorrect or incomplete addresses
  • Other events outside our reasonable control

Delivery estimates provided at checkout are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Lost or Missing Packages

If tracking information indicates that your package has not been delivered within the expected timeframe, please contact us using the form at https://shopzova.co/pages/contact. We may work with the shipping carrier to investigate the shipment.

If tracking shows that a package has been delivered but you cannot locate it, please check:

  • Around the delivery location
  • With household members
  • With neighbors
  • With your building’s front desk, mailroom, or property management, if applicable

You may also need to contact the shipping carrier directly regarding the delivery.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible using the form at https://shopzova.co/pages/contact.

Include:

  • Your full name
  • Your order number
  • A description of the issue
  • Photos of the damaged product and packaging, when applicable

We will review the situation and determine the appropriate resolution in accordance with our Return & Refund Policy.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, contact us using the form at https://shopzova.co/pages/contact with your order number and details regarding the issue.

We will review the order and work to resolve verified fulfillment errors.

Returned-to-Sender Packages

Packages may be returned to us because of:

  • An incorrect or incomplete address
  • An unsuccessful delivery attempt
  • Failure to collect the package
  • Carrier-related delivery issues

If a package is returned to us, please contact us using the form at https://shopzova.co/pages/contact for assistance.

If an order must be shipped again because the original shipping information provided by the customer was incorrect or incomplete, we will reship it at no additional shipping cost.

Changes or Cancellations

If you need to change or cancel an order, contact us as soon as possible using the form at https://shopzova.co/pages/contact.

We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Contact Information

For shipping questions or assistance with an order:

 

Zova Golf
Operated by Zova Capital LLC
48 Covey Road, Burlington, Connecticut 06013, United States
Contact form: https://shopzova.co/pages/contact